Omnichannel Customer Care
Live Chat Support
Email And Ticket Support
Live Chat Support
Chat empowers brands to meet customers where they are by increasing your availability and responsiveness. Achieve increased AOV, reduced Cost Per Contact, an overall higher CSAT, and boost to customer loyalty.
Phone Support
Email And Ticket Support
Live Chat Support
Discover unparalleled support and personalized assistance with our Leading Voice Solutions—reliable, responsive, and tailored to your needs. Experience the difference today.
Email And Ticket Support
Email And Ticket Support
Email And Ticket Support
Empower your customers with convenient access to our support channels, ensuring they receive prompt and effective solutions for their concerns. Elevate their experience with seamless accessibility and expert assistance.
Social Media Cx Support
Email And Ticket Support
Email And Ticket Support
Drive customer safety and trust while increasing loyalty and satisfaction through community monitoring, moderation, engagement, social care, risk management, and insights.
Telephone Answering Services
Telephone Answering Services
Telephone Answering Services
Virtual receptionists answer or transfer calls, manage orders, set appointments, take messages, handle escalations, and provide support.
Technical Support
Telephone Answering Services
Telephone Answering Services
We offer expert technical support to resolve any website issues your customers might face.
Help Desk
Telephone Answering Services
Game Cx Support
We provide a dedicated Help Desk to assist your customers with any inquiries or issues.
Game Cx Support
Telephone Answering Services
Game Cx Support
We offer seamless omnichannel support for gamers on your platform, ensuring they get help whenever and wherever they need it.
Training & Quality
Training Programme
Standard Operating Procedure
Standard Operating Procedure
Enhancing agents' communication abilities, which includes accent improvement, is vital for fostering clearer and more effective customer interactions across diverse linguistic backgrounds.
Standard Operating Procedure
Standard Operating Procedure
Standard Operating Procedure
SOPs are custom-tailored to meet client specifications, ensuring our agents adhere to structured guidelines that align with their specific needs and preferences for seamless operations.
Quality
Standard Operating Procedure
Quality
We regularly audit calls to provide constructive feedback, helping our agents identify and improve upon their performance gaps. This ensures consistent quality in customer interactions and ongoing professional development.
Optimized Customer Support Solutions for Peak Business Demands
Connect Service offers temporary hiring solutions for D2C and E-commerce brands during peak periods like promotions, special sales, and festivals, ensuring prompt handling of customer chats and calls 24/7 to resolve queries effectively and enhance customer satisfaction.